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Customer Service Representative

We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door of a fast-growing, global organization! As a Prometric employee, you'll become part of a team of professionals who collectively know more about the testing and assessment industry than anyone in the world all the while gaining new knowledge, skills, and experience that will enhance your career. We believe that employees are at the heart of our organization and drive our success.Highly desirable shift hours between 8am and 9pm, Monday through Friday, with possibility of minimal weekend work.This is a contact center environment, with extended periods of time sitting at a desk handling inbound phone calls and/or processing applications via computer. Must pass written and computer skills testJob Responsibilities Assist candidates (via phone calls, emails, and scanned applications) with certification/testing process from registration to test delivery Process candidate test applications by entering application data into database Interface with candidates/clients/testing sites in a professional manner Meet or exceed management goals for service levels, processing times, quality assurance, and attendance Maintain a high degree of quality and accuracy in work Answer calls within management standards, consistently deliver quality call handling and meet established metric goals Maintain punctuality and attendance within company guidelines Attend required training sessions to improve performance, learn about new clients and develop professionallyQualifications/Experience Minimum 1 year of Customer Service experience High school diploma or equivalent Basic to Intermediate computer software skills (Word, Excel, Outlook) Excellent verbal and written communication skills Ability to empathize and remain professional during all interactionsCompensation/Benefits

  • Pay: $13. 00 p/hr.
  • Paid Training during
  • normal work hours
  • Two Weeks Paid Vacation
  • Accrued Sick Tim
  • 10 Paid Holiday s Off
  • Medical/Dental/Vision/Life
  • Insurance
  • STD/LTD
  • 401K
Prometric is an Equal Opportunity Employer: Disability/Veteran


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