Collections Specialist

Kforce has a client in search of a Collections Specialist in White Marsh, Maryland (MD). Summary: The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department. You will be providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Essential Job Functions:
Responsible for monitoring and maintaining assigned accounts
Customer calls, account adjustments, small balance write off, customer reconciliations, and processing credit memos
Accountable for reducing delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with dealers and sales
3-5 years high volume corporate collections experience
Accounts receivable knowledge/experience a plus
Experience with QuickBooks a plus
Knowledge of billing and collections procedures
Strong attention to detail, goal oriented
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours

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