Financial Access Specialist

Company Name:
Medstar Health
Financial Access Specialist
Department: Central Financial Clearance
Schedule: Full time hourly with Benefits (nonexempt)
Shift: Day shift
Hours: Mon - Fri 10:30am - 7pm
Job Details:
MedStar Health's Patient Financial Services division promotes a culture of respect towards both our patients and our staff by building a friendly and supportive work environment. Leadership and associates arePARTNERS FOR SUCCESSand work together to make each other proud and to make Patient Financial Services aGREATplace to work. Our staff shows their commitment by signing and agreeing to model the following "G.R.E.A.T" associate behaviors:
GOAL - Make it their goalto have open communication, use the training and resources available to them and have accountability, quality and accuracy in all they do
ROLES & RESPONSBILITY - Make it their responsibility to be reliable, dependable and accountable for their actions and assigned tasks
EXPECTATIONS - Promise to listen and be understanding to change or new information
ATTITUDE & ACCOUNTABILITY - Lead by example, treat others the way we want to be treated, accept our own mistakes and look at them as a learning opportunity
TEAMWORK & TRUST - Share information and work as one unit while building trust and supporting the team
If you are a reliable and dependable individual who thrives in a fast-paced environment where the associates are willing to work as one unit while building trust and supporting the entire team then we have career opportunity for you!
Join us in our White Marsh office as a:
Financial Access Specialist
Job Description
- Completes efficient and orderly pre-registration, insurance verification and appropriate payment arrangements for all scheduled inpatients and outpatients.
- Provides an explanation of MedStar point of service collections as an element of good customer service.
- During the pre-registration process, discusses what copays, deductibles and coinsurance are due for the patient's visit, and arranges for payment of copays, deductibles and coinsurance to ensure an expedient solution to financial issues. May need to negotiate payment arrangements.
- Provides consistent communication regarding payment arrangement information to the registration staff for collection. Ensures that accurate information is collected and that patients are aware of their rights.
- Demonstrates dependability, self-management, initiative, creativity and problem solving abilities that improve the quality and efficiency of the department.
- Completes verification process for MedStar North and WHC to include preregistrations (calling patients to verify their demographics), precollects, securing benefits, authorizations, and patient liability.
- Works closely with the hospital Utilization Review departments to identify accounts by flagging and using the error tracking process of insurance changes to assure maximum reimbursement.
- Works in a team environment.
- High school graduation or equivalent.
- 1 year experience in patient accounting or related healthcare field, or an equivalent combination of experience and college education in Accounting, Finance or Healthcare Administration.
- Previous experience in customer service positions preferred.
- Detailed working knowledge and demonstrated proficiency in at least one specific payers application billing, customer service, and/or collection process.
- Requires basic working knowledge of UB04 and Explanation of Benefits (EOB).
- Requires some knowledge of medical terminology and CPT/IDC-9 coding.
- Excellent communication, analytical, interpersonal, and organizational skills. Proficient uses of hospital registration and/or billing systems and personal computers as well as Microsoft Excel and Word applications.
- Ability to type 35 WPM.
As you work in our friendly and supportive environment, you'll be assured each individual's contributions are valued and crucial to our success. In return for your hard work and dedication, we offer competitive compensation, generous benefits package and opportunities for professional advancement.

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