Help Desk Coordinator
3.
2 White Marsh, MD White Marsh, MD Full-time Full-time Estimated:
$50.
2K - $63.
6K a year Estimated:
$50.
2K - $63.
6K a year 7 days ago 7 days ago 7 days ago TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Help Desk Coordinator to join our team in White Marsh, Maryland.
Job
Summary:
Investigates and resolves software and hardware problems of computer users by performing the following duties.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Determines the cause of the problem.
Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Logs and tracks calls and maintains history records and related problem documentation.
Prepares standard statistical reports, such as help desk incident reports.
Calls software and hardware vendors to request service regarding defective products.
Maintains and track hardware inventory and assesses inventory levels.
Processes security forms to enable or disable user access to building and/or system.
Supports audit requests by providing required artifacts for annual audits.
Must have valid drivers license and clean driving history Supervisory
Responsibilities:
This job has no supervisory responsibilities.
Education:
High school diploma or general education degree (GED) required, College degree preferred.
Skill:
Applies acquired job skills and company policies and procedures to complete assigned tasks.
Job Complexity:
Works on assignments that are routine in nature, requiring limited judgment.
Has little or no role in decision-making.
Supervision:
Normally receives detailed instructions on all work.
Works under close supervision.
Experience:
Typically requires a minimum of 0 - 1 year of related experience.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
2 White Marsh, MD White Marsh, MD Full-time Full-time Estimated:
$50.
2K - $63.
6K a year Estimated:
$50.
2K - $63.
6K a year 7 days ago 7 days ago 7 days ago TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Help Desk Coordinator to join our team in White Marsh, Maryland.
Job
Summary:
Investigates and resolves software and hardware problems of computer users by performing the following duties.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Determines the cause of the problem.
Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
Logs and tracks calls and maintains history records and related problem documentation.
Prepares standard statistical reports, such as help desk incident reports.
Calls software and hardware vendors to request service regarding defective products.
Maintains and track hardware inventory and assesses inventory levels.
Processes security forms to enable or disable user access to building and/or system.
Supports audit requests by providing required artifacts for annual audits.
Must have valid drivers license and clean driving history Supervisory
Responsibilities:
This job has no supervisory responsibilities.
Education:
High school diploma or general education degree (GED) required, College degree preferred.
Skill:
Applies acquired job skills and company policies and procedures to complete assigned tasks.
Job Complexity:
Works on assignments that are routine in nature, requiring limited judgment.
Has little or no role in decision-making.
Supervision:
Normally receives detailed instructions on all work.
Works under close supervision.
Experience:
Typically requires a minimum of 0 - 1 year of related experience.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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